What Our Clients Say


Our high standards and superior customer service are what makes building with Brett Lott Homes a better homebuilding experience. But you don't have to take our word for it. Read on to find out what our clients have to say about choosing Brett Lott Homes as their homebuilder.

Brett built our home and it was a great experience for us. We are very impressed with the workmanship, expertise, and integrity that we found working with Brett. We would recommend him to anyone.

The Benson Family

Brett built us a very nice home, and saw to it that it was a pleasurable and rewarding experience. We were impressed by all of his subs and the tight scheduling that they all stuck to. The craftsmanship was excellent, and we would recommend him.


We are very happy with everything in the home. Thank you for making our first — and only — home building experience so smooth. We feel very fortunate to have this home as our retirement landing place here in Kennewick.

Diane & Doug

Marie and I would like to thank you and your subcontractors for the remodel work on our house. The project turned out great! Your input and ideas as our project developed were very helpful. We appreciated the way that you kept involved and built a feeling of trust.

Mike & Marie

More Accolades

Some of our clients have quite a bit to say about their experience working with us.

It has been a little over three years since I moved into the home that you built for me, and it has been a very enjoyable experience from the beginning. It all started when I observed the home that my brother and sister-in-law purchased from you. Its special features and quality were evident from the start. It seemed logical that I have you also build my new home

During my move to the Tri-Cities, and the construction period, I stayed part time at my brothers, so I was able to meet and observe many of your construction team first hand. They all were top notch and a credit to your team building efforts. The resulting house is very livable and the quality and craftsmanship are evident throughout.

My guests have all been impressed with the quality and workmanship. I have experienced few issues or problems. When a question or concern did develop, a phone call provided rapid resolution without hassle or lengthy discussion.

You are more like a friend than just someone with whom I have had business relationship. I am very pleased in my home, and would highly recommend Lott’s Better Built Homes to anyone looking for a new home or looking to build.

- Carl

After horror stories from people who worked with other builders, it was a scary proposition to decide to build a house. We picked the right builder.

Brett was always available for questions and help. He would give us his opinion but would leave any decision up to us — no bullying or strong arming like I have heard with other builders. Any change we suggested Brett would make sure we knew the cost in time and money before it was started.

We could see the respect all of his subcontractors gave him because he was such an up right person to work for. Anything that we needed changed got changed. Brett was right on schedule and we love our house.

- Michelle

My husband and I were looking for a new home in the Tri-Cities. He wanted a house that was very good quality at a reasonable price. I wanted a home that had some character and upgrades that set it aside from all the other new homes in the area.

We found exactly what we were looking for when we walked into our house. The quality — inside and out — is fabulous. Once I walked inside I was sold. There are so many special touches that make this home special. Upgraded fixtures, custom wood trim, custom kitchen cabinets, upgraded floors and countertops throughout. Top that off with two alcoves to display my favorite art pieces. There was no doubt in our minds that this was our new home.

After living there just over a year now I am completely satisfied with the house. Very few problems that Brett and his contractors took care of professionally, quickly, and to our satisfaction. I would recommend Brett Lott to anyone looking for a great quality home with something special.

- Stephanie

We feel very fortunate that we were able to purchase one of the new homes that you recently built in the Ridge. Having seen many of the new homes that are currently on the market, we were discouraged about our prospects of finding a quality home that we would be happy with, until we met you.

Right from the start we were extremely impressed with your honesty and sincerity. Having dealt with other contractors in the Tri-Cities in the past, these qualities went a long way in helping us decide to purchase our new home from you. Your quality workmanship and attention to detail have resulted in a home that we are extremely proud of. Without hesitation, we would certainly recommend you to anyone who is considering building a new home.

- Colin & Carrie

My husband and I were very satisfied with the work that Brett did in building our home. He was able to help us with every aspect of construction including installing the well, building the road, and tweaking the house plan we chose to fit what we wanted. Brett hired very competent subcontractors who did excellent work and he compared bids in some cases to save us money. Brett also paid a lot of attention to detail that we would have missed initially. I can't say enough about Brett as a builder. I would recommend him to anyone.

- Eileen

It is with pleasure that we recommend you to others who are seeking to build a new home. You are a true professional and your integrity shown through in all our conversations. You are honest and fair, qualities we value and respect in a person.

The first day we met you , as you were putting the final touches on our home for the annual Parade of Homes, we were impressed with your willingness to spend extra time with us and walk us though the home pointing out all the special and unique features that you had included in it. Your attention to detail and the quality of your craftsmanship is outstanding. Everyone who has visited our home has commented on how lovely it is and how comfortable the feel as they walk through the door.

We are very pleased with and happy in our new home. Each time we walk through the door we know that we are made the right decision to purchase a home from Lotts Better Built Homes. Thank you for helping to make our move from California an enjoyable and memorable experience.

- Evie & Bill

It has been a pleasure to work with you in building our beautiful new home. You worked with us to design and build the house we always wanted. Having a custom home built meant that we could go over every day and see what work had been completed and meet the subcontractors that you use.

Everyone involved in building our home was courteous and very professional. A change order was written up every time we added or made a change along the way to the original specifications, which meant we knew what additional costs we were looking at so in the end there were no surprises.

Lott's Better Built Homes is a business built on integrity and honesty. Your quality workmanship shows in every aspect of our home. If we were to build a new home in the future, we would look no further than Lott's Better Built Homes. We recommend you to anyone who wants a quality new home.

- Rudy & Karen

We have lived in our Lott's Better Built home for about four months now. We cannot say enough about the wonderful home Brett Lott built for us.

We found Brett to be a sincere and honorable man, a man of great integrity and wisdom. He has very high expectations for himself and those tradesmen and women who work for him. The trades people we spoke with hold him in very high esteem. Our financial institution highly recommended him and considered him an excellent and reliable builder for our construction loan.

Brett is a great communicator. Since we were living in California at the time, we needed him to respond to the questions and concerns we had. And he did. We could call or email him with any question or concern, no matter how small, and he would respond back to us within a very reasonable timeframe. He was patient and understanding with us since we were new at building a home. And his advice was well-accepted and appreciated.

We feel very blessed to have found Brett to build our new home.

- Judy & Roberto

It has been a year now since we moved into our home. We always think to ourselves that we are certainly grateful that we had you build our home. You were very easy to work with and always up front and honest with us when we decided to make changes. Not only that, the cost came in very close to what we figured.

The quality of the house is excellent and inasmuch as we had some unique items such as the fireplace and the entry, you took on the challenge and did a great job. We can’t think of anyone that could have done better.

Thanks for being such a great contractor and person to work with. You definitely made what is sometimes a very challenging experience into an enjoyable one for Irene and I. This house will always be one that Brett Lott built in our memories.

- Greg & Irene

In 2000 we were looking for someone to build our house. I had always remembered Brett and the great recommendation my co-worker had given. We called Brett and asked for a bid. We chose to use an unconventional building method. Two other contractors said they wouldn't do it. A third never returned a bid. Brett's response was very fast and his bid was fair.

All through the building process Brett was excellent to work with. He was always so nice. Any questions we had he was quick to answer. Any changes we made were done without complications.

We are very pleased with our house and the way Brett works with us, even after the house has been finished and he's been paid. If we were to build a house again I wouldn't have anyone else but Brett build it.

- Bill & Marie

We love our home! It was such a wonderful experience to buy our first home from you. We were in a hurry to move to this area. We knew it would be a difficult job finding a house in 30 days. When we walked through your home on Tomich, it was not complete. We fell in love with the floor plan and wanted the home. The only problem was, we needed it done — quick! You finished the house in less than 30 days and you even let us pick most of the features! What an easy transition for us first-time home buyers.

We have lived in this home for almost two years and we have been so impressed with the quality of it. As our friends call fix-it men, we just grin. We haven't had a problem at all, and we know that is due to your finish work and integrity of building. Thank you so much for selling us a quality home at a reasonable price. We can't wait to build with you again as our family grows!

- Bryce & Wrendie

In late 2012 my wife and I began the process of designing a custom home and bidding the project with local builders. After 4 months of soliciting bids from 8 different builders we made our decision to go with Brett Lott of Lott's Better Built Homes. Brett wasn't the low bid in our competition, he was actually 4th in the pricing category, but he was by far the most comprehensive in terms of providing us a bid that included all of the line items and allowances we had requested.

Brett was excellent at communicating with us throughout the entire process. His sub-contractors were enjoyable to work with and really worked hard to meet our schedule. I would say that Brett met and exceeded our expectations as first time home builders. We would (and have) recommended friends and family to give him a shot at earning their business in the future. If you are considering using Lott's Better Built Homes I would be happy to share more about my building experience with you.

- Mike

I want to finally thank you for the outstanding work you did in getting my home built. I've been in the house for well over a year now and continue to be very pleased with the quality and workmanship that went into the homes construction.

Working with you and your subcontractors was a pleasant experience from the beginning. At the start, you took the time to look over my home plans and provide guidance on the process of getting the home built and also in getting other features of the property taken care of.

During construction you were open to input from me and readily accepted the few changes I requested. Pricing adjustments for changes were always reasonable and you were prompt in providing them so I could assess the impact on changes made. You and your subcontractors always worked for the best of the homeowner.

I was cautious at the beginning since it was the first time 1 had a home built and I had heard a lot of bad experiences from people using other contractors. By the middle of the construction process, I had complete confidence in your abilities and in your interest of pleasing the homeowner.

I can't compliment you enough in the overall quality of construction. I received a number of unsolicited comments on the construction quality from material suppliers, subcontractors working on the home, friends, and neighbors who wished they had used you to build their home. It's been awhile since construction was completed and I have had no problems with the home. It was very enjoyable to work with you and go through the process of creating a custom built home.

I would certainly use you for any future home building I may need and recommend you to anyone else planning to have a home built. Feel free to use me, or the home, as a customer reference at any time in the future.

- Craig

Our experience with Brett Lott continues to be an enjoyable one. He built our house in 2010 and throughout the whole process Brett was passionate about our satisfaction with his work.

We continue to appreciate his integrity and anticipate sharing the same level of customer satisfaction with our son who, upon our recommendation, selected Brett to be the builder of his new home. Thank you, Brett, for your superb craftsmanship and steadfast commitment to excellence.

- Jim & Marlene