Testimonials

My husband and I were very satisfied with the work that Brett did in building our home. He was able to help us with every aspect of construction including installing the well, building the road, and tweaking the house plan we chose to fit what we wanted. Brett hired very competent subcontractors who did excellent work and he compared bids in some cases to save us money. Brett also paid a lot of attention to detail that we would have missed initially. I can't say enough about Brett as a builder. I would recommend him to anyone.

Eileen - Kennewick

After horror stories from people who worked with other builders, it was a scary proposition to decide to build a house. We picked the right builder. Brett was always available for questions and help. He would give us his opinion but would leave any decision up to us. (no bullying or strong arming like I have heard with other builders) Any change we suggested Brett would make sure we knew the cost in time and money before it was started. We could see the respect all of his subcontractors gave him because he was such an up right person to work for. Anything that we needed changed got changed. Brett was right on schedule and we love our house.

Michele - Kennewick

"Brett Lott

Thank you for all of your help. You did an outstanding job on our new home. Please feel free to use us for a reference if needed."

Mike and Barb

Brett built us a very nice home, and saw to it that it was a pleasurable and rewarding experience. We were impressed by all of his subs and the tight scheduling that they all stuck to. The craftsmanship was excellent, and we would recommend him.

Jeff - Pasco

"In 2000 we were looking for someone to build our house. I had always remembered Brett and the great recommendation my co-worker had given. We called Brett and asked for a bid. We chose to use an unconventional building method. Two other contractors said they wouldn't do it. A third never returned a bid. Brett's response was very fast and his bid was fair.

All through the building process Brett was excellent to work with. He was always so nice. Any questions we had he was quick to answer. Any changes we made were done without complications.

We are very pleased with our house and the way Brett works with us, even after the house has been finished and he's been paid. If we were to build a house again I wouldn't have anyone else but Brett build it."

Bill and Marie

"Brett,
It has been a little over three years since I moved into the home that you built for me, and it has been a very enjoyable experience from the beginning. It all started when I observed the home that my brother and sister-in-law purchased from you. Its special features and quality were evident from the start. It seemed logical that I have you also build my new home. During my move to the Tri-Cities, and the construction period, I stayed part time at my brother’s, so I was able to meet and observe many of your construction team first hand. They all were top notch and a credit to your team building efforts. The resulting house is very livable and the quality and craftsmanship are evident throughout. My guests have all been impressed with the quality and workmanship. I have experienced few issues or problems. When a question or concern did develop, a phone call provided rapid resolution without hassle or lengthy discussion. You are more like a friend than just someone with whom I have had business relationship. I am very pleased in my home, and would highly recommend Lott’s Better Built Homes to anyone looking for a new home or looking to build.

Thank you,"

Carl G

We were very pleased with the job Brett did on our home. We went to him because of the many positive referrals we had received from people we knew, and we weren't disappointed. This being our first home, we were on a very limited budget, but Brett worked with us from the very start drafting the plans, allowing us to choose its position on the lot, and overall working with us throughout the process. Besides his desire to do a good job, his willingness to work with the customer is perhaps his best attribute. We love our home and recommend him without reservation.

Kevin & Bethany

"Brett built our home and it was a great experience for us. We are very impressed with the workmanship, expertise, and integrity that we found working with Brett.We would recommend him to anyone."

The Benson Family

"Dear Brett:

We love our home! It was such a wonderful experience to buy our first home from you. We were in a hurry to move to this area. We knew it would be a difficult job finding a house in 30 days. When we walked through your home on Tomich, it was not complete. We fell in love with the floor plan and wanted the home!! The only problem was, we needed it done.....quick! You finished the house in less than 30 days and you even let us pick most of the features!! What an easy transition for us first-time home buyers.

We have lived in this home for almost two years and we have been so impressed with the quality of it. As our friends call fix-it men, we just grin. We haven't had a problem at all, and we know that is due to your finish work and integrity of building. Thank you so much for selling us a quality home at a reasonable price. We can't wait to build with you again as our family grows!!

Sincerely,"

Bryce and Wrendie

"Brett,

Just wanted to say thank you for all the work you did for us. We really appreciated your promptness and quality work. We are thoroughly enjoying our remodeled basement."

Keri Clark

"Brett,

It has been a pleasure to work with you in building our beautiful new home. You worked with us to design and build the house we always wanted. Having a custom home built meant that we could go over every day and see what work had been completed and meet the subcontractors that you use. Everyone involved in building our home was courteous and very professional. A change order was written up every time we added or made a change along the way to the original specifications, which meant we knew what additional costs we were looking at so in the end there were no surprises. Lott's Better Built Homes is a business built on integrity and honesty. Your quality workmanship shows in every aspect of our home. If we were to build a new home in the future, we would look no further than Lott's Better Built Homes. We recommend you to anyone who wants a quality new home.

Brett - Thanks Again.

Sincerely,"

Rudy and Karen

We have lived in our “Lotts Better Built” home for about four months now.  We cannot say enough about the wonderful home Brett Lott built for us. 

We found Brett to be a sincere and honorable man, a man of great integrity and wisdom.  He has very high expectations for himself and those tradesmen and women who work for him.  The trades people we spoke with hold him in very high esteem.  Our financial institution highly recommended him and considered him an excellent and reliable builder for our construction loan.

Brett is a great communicator.  Since we were living in California at the time, we needed him to respond to the questions and concerns we had.  And he did.  We could call or email him with any question or concern, no matter how small, and he would respond back to us within a very reasonable timeframe.  He was patient and understanding with us since we were new at building a home.   And his advice was well-accepted and appreciated.   

We feel very blessed to have found Brett to build our new home. 

Sincerely,

Judy and Roberto - Richland, WA

"I really appreciate your taking so much of the stress and pain from the process of construction, and making sure everything works right. I can't tell you how much I am enjoying the workmanship and design you've given me! Thanks to you, I love my house! I wish I could tell more people how pleasant you made the whole thing."

Kay R.

"Hi Brett,
I just wanted to let you know that we got the warranty issue all taken care of.  Yovani stood behind it and made it right for us.  Again we are so very happy that we chose to have you build our home and that you use such wonderful subcontractors.  No one wants to have an issue but its nice to know that when something comes up it gets addressed and fixed."

Brett and Sara

We really appreciate the job you did on our house. Thank you Thank you! 

David and Barbara - Pasco

"Hello Brett,

We cannot say Thank You enough for building our most beautiful home! It is truly a pleasure doing business with you."

Don and Pam

"Brett, 

It has been a year now since we moved into our home. We always think to ourselves that we are certainly grateful that we had you build our home. You were very easy to work with and always up front and honest with us when we decided to make changes. Not only that, the cost came in very close to what we figured.

The quality of the house is excellent and inasmuch as we had some unique items such as the fireplace and the entry, you took on the challenge and did a great job. We can’t think of anyone that could have done better.

Thanks for being such a great contractor and person to work with. You definitely made what is sometimes a very challenging experience into an enjoyable one for Irene and I. This house will always be one that Brett Lott built in our memories.

Greg and Irene

"Dear Brett,

It was certainly a privilege to have you build our home for us! We feel
fortunate having selected you as our builder. We found you to be honest,
fair, and available for us from the start to the finish.

Your attention to detail and your ability to visualize our needs left
us with a home we are very proud of! We are so confident in your
ability that we have already given personal references to several
friends.

Thanks again for an outstanding job Brett! We can't wait to build with you again!!

Sincerely,
"

David, Tina, Hattie, and Jared

Brett, thank you so much for building us such a beautiful home. What a wonderful gift you give to everyone you build for. We appreciate your integrity & hard work & ALL the little things you have done. Thank you so much. You have been a true blessing in our lives.

Thank you sincerely-Judy

(P.S. we will continue to give your name out to others as the best builder to work with) 

Judy

"Brett,

Marie and I would like to thank you and your subcontractors for the remodel work on our house. The project turned out great! Your input and ideas as our project developed were very helpful.  We appreciated the way that you kept involved and built a feeling of trust."

Mike and Marie Taylor

"Our experience with Brett Lott continues to be an enjoyable one. He built our house in 2010 and throughout the whole process Brett was passionate about our satisfaction with his work. We continue to appreciate his integrity and anticipate sharing the same level of customer satisfaction with our son who, upon our recommendation, selected Brett to be the builder of his new home. Thank you, Brett, for your superb craftsmanship and steadfast commitment to excellence."

Jim and Marlene

"Dear Brett,

It is with pleasure that we recommend you to others who are seeking to build a new home. You are a true professional and your integrity shown through in all our conversations. You are honest and fair, qualities we value and respect in a person.

The first day we met you , as you were putting the final touches on our home for the annual Parade of Homes, we were impressed with your willingness to spend extra time with us and walk us though the home pointing out all the special and unique features that you had included in it. Your attention to detail and the quality of your craftsmanship is outstanding. Everyone who has visited our home has commented on how lovely it is and how comfortable the feel as they walk through the door.

We are very pleased with and happy in our new home. Each time we walk through the door we know that we are made the right decision to purchase a home from Lotts Better Built Homes. Thank you for helping to make our move from California an enjoyable and memorable experience."

Evie and Bill

We were so blessed to be able to work with Brett and his team on building our very first home. Brett's commitment to integrity and quality made this experience a dream for us. He provided valuable advice, top-notch service, and lots of patience with us as first-time home-buyers in helping us to create a beautiful home where our little family will build memories for years. We strongly recommend building with Brett. Thanks, Brett!  

Drew White

"Dear Brett,

We feel very fortunate that we were able to purchase one of the new homes that you recently built in the Ridge. Having seen many of the new homes that are currently on the market, we were discouraged about our prospects of finding a quality home that we would be happy with, until we met you. Right from the start we were extremely impressed with your honesty and sincerity. Having dealt with other contractors in the Tri-Cities in the past, these qualities went a long way in helping us decide to purchase our new home from you. Your quality workmanship and attention to detail have resulted in a home that we are extremely proud of. Without hesitation, we would certainly recommend you to anyone who is considering building a new home

Sincerely,
"

Colin and Carrie

Dear Brett:

I want to finally thank you for the outstanding work you did in getting my home built. I've been in the house for well over a year now and continue to be very pleased with the quality and workmanship that went into the homes construction. Working with you and your subcontractors was a pleasant experience from the beginning. At the start, you took the time to look over my home plans and provide guidance on the process of getting the home built and also in getting other features of the property taken care of. During construction you were open to input from me and readily accepted the few changes I requested. Pricing adjustments for changes were always reasonable and you were prompt in providing them so I could assess the impact on changes made. You and your subcontractors always worked for the best of the homeowner. I was cautious at the beginning since it was the first time 1 had a home built and I had heard a lot of bad experiences from people using other contractors. By the middle of the construction process, I had complete confidence in your abilities and in your interest of pleasing the homeowner. I can't compliment you enough in the overall quality of construction. I received a number of unsolicited comments on the construction quality from material suppliers, subcontractors working on the home, friends, and neighbors who wished they had used you to build their home. It's been awhile since construction was completed and I have had no problems with the home. It was very enjoyable to work with you and go through the process of creating a custom built home.

I would certainly use you for any future home building I may need and recommend you to anyone else planning to have a home built. Feel free to use me, or the home, as a customer reference at any time in the future.

Thanks again,

Craig

"March 10, 1997
We recently completed the construction of our new home. Before we started, friends told us some of the "horror stories " they have had or heard of when having a home custom built. We are glad to say that having Brett Lott as the contractor for our custom built home has been a very good experience. We were always well informed of what was going on during the course of construction and he was always willing to answer any questions we had. If we wanted to make any changes, we were informed of the cost so there were no surprises at the end. We also wanted to do some of the work ourselves to save some money and Brett worked with us very well. We have been very pleased with the quality of workmanship.

We would recommend Brett Lott to anyone who is considering building a custom home.

Sincerely,
"

Wendell and Jennifer

I enjoyed working with Brett Lott in the building of our home. If I had any concern he would get right back to me. He was very easy to work with. He let me know if there were problems and things were behind schedule. I am happy with the work that I received from him.

Rebecca - Richland

"Hi Brett, We are very happy with everything in the home. Thank you for making our first (and only) home building experience so smooth. We feel very fortunate to have this home as our retirement landing place here in Kennewick.
Thank you so much,
Wishing you the best!"

Diane & Doug

"We are in love with our new home. Brett did a wonderful job for us. Everything clicked along very well and without a hitch. He was very professional with everything he did. His quality and workmanship is top-notch. Brett is very honest and easy to get along with. As his parents, we should know. We would recommend Brett to anyone who is building or buying a new home. You won't go wrong."

Richard and Ernestine

In late 2012 my wife and I began the process of designing a custom home and bidding the project with local builders. After 4 months of soliciting bids from 8 different builders we made our decision to go with Brett Lott of Lott's Better Built Homes. Brett wasn't the low bid in our competition, he was actually 4th in the pricing category, but he was by far the most comprehensive in terms of providing us a bid that included all of the line items and allowances we had requested.

Brett was excellent at communicating with us throughout the entire process. His sub-contractors were enjoyable to work with and really worked hard to meet our schedule. I would say that Brett met and exceeded our expectations as first time home builders. We would (and have) recommended friends and family to give him a shot at earning their business in the future. If you are considering using Lott's Better Built Homes I would be happy to share more about my building experience with you. 

Mike - Kennewick

"My husband and I were looking for a new home in the Tri-Cities. He wanted a house that was very good quality at a reasonable price. I wanted a home that had some character and upgrades that set it aside from all the other new homes in the area. We found exactly what we were looking for when we walked into our house. The quality...inside and out...is fabulous. Once I walked inside I was sold. There are so many special touches that make this home special. Upgraded fixtures, custom wood trim, custom kitchen cabinets, upgraded floors and countertops throughout. Top that off with 2 alcoves to display my favorite art pieces. There was no doubt in our minds that this was our new home. After living there just over a year now I am completely satisfied with the house. Very few problems that Brett and his contractors took care of professionally, quickly, and to our satisfaction. I would recommend Brett Lott to anyone looking for a great quality home with something special."

Stephanie
 - Kennewick, WA

"To whom it may concern,
In May 1995, we purchased a new home from Brett Lott. Mr. Lott honored the one-year home-owners guarantee. He willingly and effectively fixed any repairs we found. He has continued to be a source of information for us concerning our home. It has been a pleasure to know Mr. Lott on a business and personal basis.

Sincerely,
"

Preston and Lora